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At DesireLove, your satisfaction is our priority. If you are not happy with your order, here is how we can help.

14-Day Right of Return

  • You have 14 days from delivery to return your order
  • Products must be unopened, unused, and in original packaging
  • Contact us at info@desirelove.be to start a return

Non-Returnable Products

For hygiene reasons, the following cannot be returned:

  • Opened intimate products (vibrators, dildos, etc.)
  • Used products or products with broken seals
  • Personal hygiene items

Defective or Wrong Items

Received a defective or incorrect item? We will cover all costs:

  • Full refund or free replacement
  • Return shipping paid by us

Contact us immediately at info@desirelove.be with photos of the issue.

Refund Process

  • Refunds are processed within 14 days of receiving the return
  • Refunded via the original payment method
  • You will receive a confirmation email when processed

2-Year Legal Guarantee

All products carry a 2-year legal guarantee. If a product is defective within this period, you are entitled to repair, replacement, or refund.

 

Questions? info@desirelove.be — we respond within 24-48 hours.

Contact Us

Boulevard Adolph Max 1000

info@desirelove.be

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